Question: iCloud storage issues
I am about to receive a shiny new iPhone and I wanted to use iCloud to backup my current device and then have it sync with my new device when I do a first installation.
Now, I have the free account that has 5GB of free space. Some time ago I purchased a larger account (200GB I think) to upload photos. Then after some time I canceled that account and reverted back to 5 GB.
Meanwhile I also uploaded roughly 35GB worth of photos.
Yesterday I deleted all those photos (downloaded them first to my Mac book pro), and also made sure there are no more orphaned files etc that might take place.
So I ended up with a basically almost clean 5GB free account.
Today I tried to do a backup using the Back up Now button in the iCloud storage menu on my iPhone.
It said I do not have enough space and that I am using roughly 35GB of 5GB (in Manage Storage menu).
When I looked at what is taking up 35GB it said Other Documents. When I tapped on that and went into Other Documents it showed two "Encrypted Folder" rows. When I went into each of them, they both showed "Encrypted File 0KB".
I tried deleting the files and I got an error: "Deletion of an item has failed. Please try again later.".
I then tried deleting the folders themselves and got the same error.
So first of all... what are all those Encrypted Folders and why can't I delete them. Second of all, they have no size. Why does iCloud think I am using 35GB then. Looks like a bug in your system.
Anyway, please assist. I am trying to back up my phone using iCloud and I can't because iCloud thinks I am using 35GB out of 5GB account.
iPhone 5, iOS 10.3.3