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Level 1

4 points

Phone fire

A while back my iPhone 6plus caught fire while Me and my son were asleep. I contacted Apple and was initially calmed since the rep seemed to care and show empathy. After learning we weren’t injured the rep disappeared. I would call and get a voicemail about her being on vacation until November and when I requested a different rep he gave me the run around. I eventually had to buy a new phone out of pocket, and have yet to hear anything from Apple. Has anyone else experienced anything similar?

Posted on Mar 14, 2018 8:00 AM

Best reply

JimmyCMPIT

Level 7

29,223 points

Posted on Mar 14, 2018 8:31 AM

you'll need to ask this question elsewhere. We all agreed to discuss Apple policy and refrain from polling when we clicked that box on the terms to sign up. I can suggest you take it to an Apple Store or contact an attorney as to a legal course of action.

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Phone fire

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