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Question: Seagate Backup Plus connection problem

I cannot get my newly purchased Seagate Backup Plus to connect with my MacBook (2013). I get a message saying "You can't open the application "Start_Here_Mac" because it is not supported on this type of Mac."

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Mar 14, 2018 8:55 AM in response to Qbeedoo In response to Qbeedoo

How is the disk formatted? It should be Mac OS Extended (Journaled). If not erase the disk in Disk Utility. Choose the upper unindented icon (the entire disk) then format to Mac OS Extended Journaled. It sounds like you are using some disk tools that Seagate provided These are not necessary or recommended for Mac OS and will be erased when you reformat.

Mar 14, 2018 8:55 AM

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Question: Seagate Backup Plus connection problem