Activation Lock

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Level 1

12 points

Activation Lock

Dear All,

I have an iPhone 4S 32GB and i'm having problem to activate my phone. Yesterday, I just got it from the mobile repair shop coz my screen was broken so what I did... I plug it in to my laptop to reset and update to the new ios which is 9.3.5 but after the update Apple is asking me to activate my phone... I enter my icloud and password but it saying "The Apple ID "h*****@icloud.com" cannot be used to unlock this iPhone."

I checked the apple support and follow the instruction so I deleted all the devices connected to my Account but i forgot to turn off the Find my Iphone. Until now i cannot unlock my phone..

anyone can help me please??

iPhone 4S, iOS 9.3.5, 32GB

Posted on Mar 14, 2018 9:40 AM

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Answer 1

Limnos

Level 10

411,223 points

Mar 14, 2018 9:45 AM in response to syrenph

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature, in part to deter re-selling of stolen devices.

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.

Are you the owner and is that your Apple ID?

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Answer 2

Limnos

Level 10

411,223 points

Mar 14, 2018 9:59 AM in response to syrenph

iCloud: Remove your device from Find My iPhone - http://support.apple.com/kb/PH2702 "When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 8 or later, Activation Lock is also turned off."

So something is not making sense to me. 😟

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Answer 3

syrenph Author

Level 1

12 points

Mar 14, 2018 9:53 AM in response to Limnos

Yes, Im the owner of the phone and that's my Apple ID i'm using until now.

I checked it in my apple account and deleted all my devices but i forgot to turn off my Find my iphone.. when i open my icloud i cannot see my device there anymore and now Im stuck with the Activation Lock

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Answer 4

syrenph Author

Level 1

12 points

Mar 14, 2018 10:05 AM in response to Limnos

yah i know.. thats why im wondering why Apple is asking me to activate my phone..

I entered the email and password correctly but im still getting this message

"The Apple ID "h*****@icloud.com" cannot be used to unlock this iPhone."

I can login to my Apple/iCloud without any problem but still im Stuck with that Activation Lock and cant use my phone 😟

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Answer 5

Limnos

Level 10

411,223 points

Mar 14, 2018 10:10 AM in response to syrenph

You are positive you have entered the password correctly?

Apple takes activation lock very seriously so even if this is something that has slipped through the cracks in terms of how it happened you will find they will not readily unlock a device on your say-so (the FBI couldn't get them to do it). If you have the original sales receipt and you take ID and the phone to an Apple Store you can ask if they can reset the phone for you. If you had it repaired at an Apple Store it is worth taking it back to them anyway and explain what happened.

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Answer 6

syrenph Author

Level 1

12 points

Mar 14, 2018 10:18 AM in response to Limnos

Yes i entered it correctly, I tried to login the same email and password to my other Iphone and its working..

I have the phone and ID but the receipt, I don't have coz my dad gave it to me as present and he's working abroad. I'm not sure if he still have the receipt coz it was long time ago..

Anyway thanks for the help.. ill try to call Apple support by phone

Thanks

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Activation Lock

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