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Question: My iPhone X screen wont turn off

Whenever there is a notification or I charge my phone, the screen will not turn off unless I actually press the sleep button.

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Mar 15, 2018 10:48 AM in response to sushmaManju In response to sushmaManju

Hey sushmaManju,


Welcome to Apple Support Communities! It's important to be able to have your iPhone display turn off when it's not in use. I'll be happy to provide some insight about this.


You may need to adjust your Auto-Lock preferences. Go to Settings > Display & Brightness > Auto-Lock and change the setting here from "Never".


Passcode - iPhone User Guide


If that doesn't help, let us know which iOS version you're on.


Take care.

Mar 15, 2018 10:48 AM

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Question: My iPhone X screen wont turn off