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Question: SSD free space is not seen by MacBook Pro

Hi,

I've installed a 500GB SSD on late 2011 13" MacBook pro. There is 395GB free but when I want to install something, it says disk is full. Can't open Photos or photo booth. Lots of things are strange acting now. I've run First Aid. Any suggestions greatly appreciated.

Lois

MacBook Pro, Mac OS X (10.6.5)

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Mar 14, 2018 12:01 PM in response to Kappy In response to Kappy

Hi Kappy, Thanks for your response. It was formatted before cloning.

"SATA Internal Physical Disk • GUID Partition Map" <----- that is what it says in the disk utility.

I've found the Mac OS extended, journaled. Should it be partitioned and in to what size?

Thanks!

Mar 14, 2018 12:01 PM

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Mar 14, 2018 12:11 PM in response to Lois777 In response to Lois777

It already is partitioned - one partition the full size of the disk. It appears to be formatted properly. I'm not sure of why you are having a problem. You say you cloned something. What did you clone and from where? Also what tool did you use for cloning? Press Command-I to open the Get Info window. The topmost panel will provide proper disk information: Capacity, User, and Available space. The bottom-most panel will have disk permissions information: User, Group, and Everyone. I'd like to know what those are. Or you can take a screenshot of the entire dialog and paste it in your reply.


To Post A Screen Shot


  1. Press Command-Shift-4 which will change the cursor to crosshairs.
  2. Hold down the mouse button and use the crosshairs to select the part of the screen you wish to capture.
  3. Release the mouse button and the image will be saved to your Desktop.
  4. Drag the pic into your open forum editor. If that fails then go to the following steps.
  5. Click on the Camera icon in the toolbar of the forum message editor.
  6. Drag the image onto the Choose File button and click on the Insert button.

Mar 14, 2018 12:11 PM

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Mar 14, 2018 12:30 PM in response to Kappy In response to Kappy

Kappy, It was cloned from the original hard drive. I used the super duper clone program. ( or something like that. can't remember the name exactly). I can't get the Get info window, won't let me. It seems there are 2 volumes. One is the SSD 500 disk info and the other is Untitled. The first one is full and the second (EFI) shows the proper amount used. And it won't let me get a screen shot. Thanks for your help!!



Capacity: 500.11 GB (500,107,862,016 bytes)


Model: Samsung SSD 850 EVO 500GB


Revision: EMT03B6Q


Serial Number: S3PTNB0JC07103R


Native Command Queuing: Yes


Queue Depth: 32


Removable Media: No


Detachable Drive: No


BSD Name: disk0


Medium Type: Solid State


TRIM Support: No


Partition Map Type: GPT (GUID Partition Table)


S.M.A.R.T. status: Verified


Volumes:

EFI:


Capacity: 209.7 MB (209,715,200 bytes)


File System: MS-DOS FAT32


BSD Name: disk0s1


Content: EFI


Volume UUID: 0E239BC6-F960-3107-89CF-1C97F78BB46B

Untitled:


Capacity: 499.11 GB (499,113,885,696 bytes)


Available: 395.34 GB (395,337,089,024 bytes)


Writable: Yes


File System: Journaled HFS+


BSD Name: disk0s2


Mount Point: /


Content: Apple_HFS


Volume UUID: 1FB24C95-D566-3C00-88D6-170E77CAE6E4

disk0s3:


Capacity: 650 MB (650,002,432 bytes)


BSD Name: disk0s3


Content: Apple_Boot

Mar 14, 2018 12:30 PM

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Mar 14, 2018 1:05 PM in response to Kappy In response to Kappy

I got the "get info" info...


Volume name : Untitled

Volume type : Physical Volume

BSD device node : disk0s2

Mount point : /

File system : Mac OS Extended (Journaled)

Connection : SATA

Device tree path : IODeviceTree:/PCI0@0/SATA@1F,2/PRT0@0/PMP@0

Writable : Yes

Is case-sensitive : No

File system UUID : 1FB24C95-D566-3C00-88D6-170E77CAE6E4

Volume capacity : 499,113,885,696

Available space (Purgeable + Free) : 399,075,956,388

Purgeable space : 3,738,867,364

Free space : 395,337,089,024

Used space : 103,776,796,672

File count : 653,681

Owners enabled : Yes

Is encrypted : No

System Integrity Protection supported : Yes

Can be verified : Yes

Can be repaired : Yes

Bootable : Yes

Journaled : Yes

Disk number : 0

Partition number : 2

Media name :

Media type : Generic

Ejectable : No

Solid state : Yes

Parent disks : disk0

Mar 14, 2018 1:05 PM

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Mar 14, 2018 1:09 PM in response to Kappy In response to Kappy

Here is the info on the full volume....


Volume type : Physical Device

BSD device node : disk0

Connection : SATA

Device tree path : IODeviceTree:/PCI0@0/SATA@1F,2/PRT0@0/PMP@0

Writable : No

Is case-sensitive : No

Volume capacity : 500,107,862,016

Available space (Purgeable + Free) : 0

Purgeable space : 0

Free space : 0

Used space : 500,107,862,016

Owners enabled : No

Is encrypted : No

Can be verified : No

Can be repaired : No

Bootable : No

Journaled : No

Disk number : 0

Media name : Samsung SSD 850 EVO 500GB Media

Media type : Generic

Ejectable : No

Solid state : Yes

S.M.A.R.T. status : Verified

Mar 14, 2018 1:09 PM

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Mar 14, 2018 1:12 PM in response to Lois777 In response to Lois777

This information appears completely normal. It would be helpful to see what the permissions settings are, but you can't show them if you cannot boot properly.


Are you able to boot from this drive? What version of macOS was on the drive you cloned? I would suggest you might work through the following:


A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals and remove any support software like drivers and plug-ins.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  6. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  7. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  8. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
  9. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  10. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

Mar 14, 2018 1:12 PM

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Mar 14, 2018 1:17 PM in response to Lois777 In response to Lois777

Sorry, I didn't see this as I was prepping a post of my own. Thanks for the added information. Still would like the disk's permissions. Normally, they should be:


Owner = System - read/write

Group = Admin or wheel - read only

Everyone - read only


The bottom of the Get Info window contains:


User uploaded file

Mar 14, 2018 1:17 PM

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Mar 14, 2018 6:27 PM in response to Kappy In response to Kappy

Hi, Thanks so much for all your help. I've decided to take out the new drive, put in the original drive and start all over. I've learned a lot from your information. Because of all the things I wanted to do and it wouldn't let, I would have a hard time getting anywhere.

Thanks again, I appreciate it.

Lois

Mar 14, 2018 6:27 PM

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Question: SSD free space is not seen by MacBook Pro