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Question: iphone 10 screen is black

Please help...my iPhone X screen is black. Tried to hold down sleep/wake button, but no luck. Connected to my Mac, but cannot update because it is asking me to confirm 'trust' of device on my phone (which is black)! Phone is ringing and notifications can be heard. What else can I do to fix the black screen?

iPhone X

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Mar 14, 2018 11:36 AM in response to Nesefam In response to Nesefam

Nesefam wrote:


Please help...my iPhone X screen is black. Tried to hold down sleep/wake button, but no luck. Connected to my Mac, but cannot update because it is asking me to confirm 'trust' of device on my phone (which is black)! Phone is ringing and notifications can be heard. What else can I do to fix the black screen?

https://support.apple.com/en-us/HT201412

Mar 14, 2018 11:36 AM

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Mar 14, 2018 11:36 AM in response to Nesefam In response to Nesefam

Restart the phone using the information in this Apple support article: Restart your iPhone, iPad, or iPod touch - Apple Support


If that doesn't resolve the problem make a genius bar appointment to have your phone evaluated.

Mar 14, 2018 11:36 AM

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Question: iphone 10 screen is black