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Question: receive telephone call but won't answer

Recently when I get a telephone call, I accept the call but the iphone 7 plus (ios 11.2.6) does not pick up and continues to ring.


At the same time, I noticed the camera will freeze sporadically, so the second issue or associated with above ?


I have reset all settings once, and made sure AT&T is current.

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Mar 15, 2018 9:33 AM in response to TWM20358 In response to TWM20358

Hello TWM20358,
Thanks for reaching out in Apple Support Communities. I would be happy to provide some troubleshooting steps for these issues.

Try using the steps in this article for help with answering phone calls on your iPhone:
If you can't make or receive calls on your iPhone - Apple Support

If your camera is not responding, use this article for help with this:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Regards.

Mar 15, 2018 9:33 AM

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Question: receive telephone call but won't answer