Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Apple Music won't play the music I downloaded offline


I've got an iPhone 6s about 3 months ago and decided to get the Apple Music package. Ive downloaded music and listened to it. However, when I try to play my music offline, it simply does not play. I've tried everything but nothing helps. I've even shut off iClound Music Library and turned it back on. Still nothing. Even ever I click the "now playing" section, I can see the song that I'm listening to but it shows that the music is not playing. AT. ALL.

To make things worse, the songs that I had purchased before getting the plan work perfectly fine offline.

Please fix this. I thought that you could listen to Apple Music offline. If this were to happen then I wouldn't have gotten it in the first place

iPhone 6s, iOS 11.2.6

Posted on


Page content loaded

Mar 15, 2018 6:32 AM in response to jigallypuff1 In response to jigallypuff1

Hello jigallypuff1,

Thank you for using Apple Support Communities.

I see that you are having issues listening to your Apple Music content when you are offline. As described in this support article, Add and download music, shows, and movies from the Apple Music catalog ,

If you subscribe to Apple Music, you can add songs, albums, playlists, shows, and movies to your Library from anywhere in Apple Music. You can also download your content so that you can listen to or watch it when you're not connected to the Internet.

If you want to listen to content offline, here are the steps to follow:

How to download content to listen to offline

Before you can download content to listen to offline, you need to add it to your Library. Then, in the Music app on your iPhone, iPad, or iPod touch; in iTunes on your Mac or PC; or in the Apple Music app on your Android phone, find the item that you want to download, and follow these steps:

  • On your iPhone, iPad, iPod touch, or Android phone: Tap Download User uploaded file .
  • On your Mac or PC: Click Download User uploaded file .

You'll see User uploaded file when the download is complete.

If you have Automatic Downloads turned on, content automatically downloads to your device or computer when you add it to your Library. You won't see User uploaded file or User uploaded file .

Use the Watch app on your iPhone to add music to your Apple Watch.

You can download content on up to 10 devices. This content is accessible only when your Apple Music subscription is active.

If you want to download content automatically

The first time that you download content to your device, you might see a message that asks if you want to download it automatically.

  • Tap Download Automatically to download all content automatically to your device. The next time you add an item to your Library, it also automatically downloads to your device.
  • Tap Not Now to download the item later.

If you want to turn on Automatic Downloads for all content that you add to your Library in the future, go to Settings > Music, then scroll to the Downloads section and tap Automatic Downloads.

Best regards.

Mar 15, 2018 6:32 AM

Reply Helpful (2)
User profile for user: jigallypuff1

Question: Apple Music won't play the music I downloaded offline