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Question: Cannot restore iPad mini 4

Ipad mini will not start. I get connect to itunes message. When I connect it tells me to restore. I want to restore but get error 4013 and have not been able to get past that. Itunes up to date. I have switched cables.

iPad Mini Wi-Fi, iOS 11.2.5

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Mar 15, 2018 5:18 AM in response to kojiwright In response to kojiwright

Have you tried multiple USB ports? Is any of the cables you are using an Apple original charging cable? Have you tried to check with another computer, to see if the issue persists? If it does, it might just be the port on the device, which would require a visit in store to have checked and repaired.

Mar 15, 2018 5:18 AM

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Question: Cannot restore iPad mini 4