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Question: I downloaded a free app that used very sneaky tactics and I inadvertently purchased an entire year of something I didn’t ask for. Because my payment information was already in my phone, the charge went straight through and I could not reverse it. ANG

I downloaded a free app that used very sneaky tactics and I inadvertently purchased an entire year of something I didn’t ask for. Because my payment information was already in my phone, the charge went straight through and I could not reverse it. ANGRY!! Why are they not responsible for the deceptive tactics? THERE IS NO WAY I WOULD HAVE EVER PAID SO MUCH MONEY FOR THIS APP. NO WAY.

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Answer:

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html


I will agree, you have to be very careful when getting apps. Many entice you with being free or having a free trial but then automatically launch into very high subscription costs or in-app purchases.

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Mar 14, 2018 4:00 PM in response to Hansen6995@gmail In response to Hansen6995@gmail

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html


I will agree, you have to be very careful when getting apps. Many entice you with being free or having a free trial but then automatically launch into very high subscription costs or in-app purchases.

Mar 14, 2018 4:00 PM

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Question: I downloaded a free app that used very sneaky tactics and I inadvertently purchased an entire year of something I didn’t ask for. Because my payment information was already in my phone, the charge went straight through and I could not reverse it. ANG