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If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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Question: my daughter cracked her phone on the concrete and we want to get to her pictures but cannot unlock with passcode due to crack screen. What options are there not to erase the phone to unlock

IPhone 6 my daughter dropped and it busted now she can not unlock passcode on screen and it wont accept her fingerprint. We want to retrieve her pictures from last night how can we unlock without erasing the phone

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Mar 14, 2018 10:30 PM in response to Selena IPOD In response to Selena IPOD

There are no options. Backups need to occur before catastrophes to preserve things like photos. Hardware does fail.


About all you can do is visit an Apple Store or Authorized Apple Service Center to see if they have any options for you. The chances are minuscule.

Mar 14, 2018 10:30 PM

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Mar 14, 2018 10:34 PM in response to Selena IPOD In response to Selena IPOD

I think theoretically it should be possible to get the screen replaced and leave everything else intact, assuming only the screen was affected.


Was she using iCloud Photo Library or Photostream? If she was and her photos made it through to the server she should be able to download them by logging into iCloud.com from a computer or using Photos.


Keep your photos safely stored and up to date on all of your devices - iCloud Photo Library - https://support.apple.com/HT201313


About iCloud Photo Library and My Photo Stream - Apple Support - https://support.apple.com/ht205743

Mar 14, 2018 10:34 PM

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Question: my daughter cracked her phone on the concrete and we want to get to her pictures but cannot unlock with passcode due to crack screen. What options are there not to erase the phone to unlock