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Question: ipad air : need help with activation lock

I bought a ipad air and I am having trouble with trying to remove the activation lock. The couple that I bought it from told me that they could not remember the password. And they told me that if I took it to the apple place that they could unlock it for me

iPad Air Wi-Fi, iOS 10, activation lock

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Mar 14, 2018 6:14 PM in response to dmore72 In response to dmore72

Tell them to use Apple's iForgot service or contact their Account Security team, or if they’re the iPad’s original owner, take it and its purchase receipt to a physical Apple Store. If they can’t or won’t unlock it, ask them for a refund.

Apple won’t unlock that iPad for you.

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Mar 14, 2018 6:14 PM

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Question: ipad air : need help with activation lock