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Question: after i reset my iphone is it gives activation lock and its askin different email

i reset my iphone 6 plus after that its asking activation lock and its asking different email my prevous email not acepting please help please

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Mar 15, 2018 1:11 AM in response to lorainefromwest In response to lorainefromwest

The id that you should be asked for is the id that you were using in Settings > iCloud on it. For the id that you are trying to use does the phone show in the Find iPhone section of the account on http://www.icloud.com ?


If you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Mar 15, 2018 1:11 AM

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Question: after i reset my iphone is it gives activation lock and its askin different email