unable to copy music to ipod

Thank you for taking the time to reply to my message.

The Browse button has nothing to do with the issue at hand.

My entire music collection was purchased on either vinyl LP's or CD's either at local retailers or ordered online.

I have not downloaded any music from Apple Music nor do I have a subscription to this service.

If I can no longer add music to my iPods thru iTunes, then perhaps it's time to discontinue my use of iTunes and start looking for another mp3 player.

I originally bought a Creative Zen mp3 player (64GB capacity) which worked great until the upgrade to Windows 7.

I decided to try Apple's iPod, which also worked great until the "Add to device" feature was disabled.

Apple has discontinued the iPod Nano anyway, so that's another reason to switch technologies.

Regards,

Martin K.

iTunes is installed on my laptop, and I can play any song in my library on the laptop.

Additional info:

After connecting one of my iPods to the laptop, I took a look in Windows Device manager.

The iPod has a yellow triangle next to it under "Portable devices".

When I look in Properties, Windows displays the following:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

Each of my iPods reveals the same error message when connected to the laptop.

I tried updating the driver, but Windows reports the driver is "up to date".

Does the registry error suggest that the problem is with the laptop itself, and not the iTunes software?

I'll take a look at the "Troubleshooting..." document you mentioned.

If I uninstall and reinstall iTunes from the laptop, do I lose my entire music library?

Regards,

Martin K.

I connected one of the iPods to the laptop and opened it in Windows Explorer.

On the iPod I find a folder called E:\iPod_Control\Music which contains a series of subfolders F00 thru F49.

Each subfolder contains a collection of .m4a files, which I assume to be song files, even though the name of each .m4a file seems to be a random series of four capital letters.

I created a new folder F50, and, from iTunes, dragged and dropped one of the albums (16 songs) onto the new folder.

Windows successfully copied the 16 song files to the iPod. Instead of a four letter file name, the m4a files copied still have the full song title as the filename.

I then ejected and disconnected the iPod, but the new album does not show up under either "Albums" or "Music".

The files are on the iPod, but the iPod cannot "see" the files to play them.

Hmmmmm.

Martin K.

I think I've cracked it!

When selecting one or more albums in iTunes like in my original screen shot, the "Add to Device" function is unavailable.

However, if I open one album, then scroll down and select one or more individual tracks, the "Add to Device" function is available once again.

This is not how it used to work.

When I first transferred my library to my iPod(s), I was able to select dozens of albums in iTunes at once and then have iTunes add them all to the device in one operation.

It looks like I'm good to go until iPod 5 is full.

Cheers!

Martin K.