touch id
my touch id stop working now when i try to set it up it says go back and try again
iPhone 6s Plus, iOS 11.2.5
User profile for user:
MoonJ.
User level:
Community Specialist
Greetings, Prettyeyezz.
It appears that you're having an issue with Touch ID on your iPhone 6s Plus. I'm happy to help.
Get help with Touch ID on your iPhone or iPad
Follow these steps. Try using Touch ID after each step:
- Make sure that you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
Take care!