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Question: Mac Pro Freeze & Desktop Reset to Default

Hello,


I have a Mac Pro from late 2013 running High Sierra 10.13.3. I am having a problem where the video display will freeze and I am forced to hard reset my Mac by holding the power button down. If I happen to be on a VoIP call my call continues fine (I can hear them and they can hear me) however the mouse won't move or if it does move. When I am forced to hard reset my Mac Pro it always reverts one or more desktops to the default autumn hillside by a river whereas I prefer a "solid color" black setting. I've surfed the forums and cannot seem to find the root cause.


Any help you can offer would be greatly appreciated.


MDBik

Mac Pro, iOS 10.3.3

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Mar 19, 2018 12:25 PM in response to alex_h1 In response to alex_h1

Sadly neither of these appear to have fixed my problem. Had two freezes today.


On both freezes today I could move my mouse and see it move on the screen however I could not interact with anything on the screen.


I don't know if it matters but on every restart, crash or not, one of my desktops reverts to the default background while the others remain black.

Mar 19, 2018 12:25 PM

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Mar 21, 2018 2:07 AM in response to MDBik In response to MDBik

Yesterday morning, after another lock up, I decided to go into recovery mode and completely wipe out my Mac Pro. I formatted the hard drive, did a clean install of High Sierra, reinstalled office/outlook and a few other things. Within an hour after I finished the rebuild it locked up on me again. I have no idea what's causing this since I'm still able to move the mouse.


Model Name: Mac Pro


Model Identifier: MacPro6,1


Processor Name: Quad-Core Intel Xeon E5


Processor Speed: 3.7 GHz


Number of Processors: 1


Total Number of Cores: 4


L2 Cache (per Core): 256 KB


L3 Cache: 10 MB


Memory: 16 GB


Boot ROM Version: MP61.0120.B00


SMC Version (system): 2.20f18


Illumination Version: 1.4a6

Mar 21, 2018 2:07 AM

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Mar 21, 2018 8:38 AM in response to MDBik In response to MDBik

If you are experiencing Kernel Panics, the panic data are saved in Non-Volatile RAM. As soon as your Mac is up and running again, the panic data are turned into a report and stored at:

/Library/Logs/DiagnosticReports


... In a report with Date&Time and the word "panic" in the name.


If you find such reports there, post the latest one here, and readers can help you figure out what went wrong.


Please do NOT post Application crash reports -- they are very long and have no System debugging information in them.


There are different steps to follow if none are found, so please post back.

Mar 21, 2018 8:38 AM

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Apr 13, 2018 4:14 PM in response to MDBik In response to MDBik

To anyone who has this same problem, do NOT bother with the boilerplate fixes which will take you forever and cause you to lose everything. The D300 freezing issue is well known, google it, and Apple have refused to help us. They replaced the hardware for the D500 and D700 users. just not us...

Apr 13, 2018 4:14 PM

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Question: Mac Pro Freeze & Desktop Reset to Default