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Question: I purchased an app and I deleted it and it wont give me my refund

I purchased NBA 2k18 and then I deleted because It took up to much space and I couldn’t play it but Apple still took my $8 and for some reason I cant get a refund even though I didn’t play the game.

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Deleting an app does not cancel a subscription if there is one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

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Mar 15, 2018 7:04 AM in response to brandon99190 In response to brandon99190

Deleting an app does not cancel a subscription if there is one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 15, 2018 7:04 AM

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Mar 15, 2018 7:11 AM in response to KiltedTim In response to KiltedTim

Ok but I didn’t actually get to play the game and when I deleted it I got my money back now 2 weeks later I get paid Apple goes right ahead and just takes my money as if I still have the game and I’m playing it but I didn’t do neither I jus want my money back and I need to know how can I get it back.

Mar 15, 2018 7:11 AM

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Mar 15, 2018 7:18 AM in response to brandon99190 In response to brandon99190

brandon99190 wrote:


Ok but I didn’t actually get to play the game and when I deleted it I got my money back now 2 weeks later I get paid Apple goes right ahead and just takes my money as if I still have the game and I’m playing it but I didn’t do neither I jus want my money back and I need to know how can I get it back.

That's not relevant. Deleting the App does not get you a refund. Deleting the app does not cancel a subscription. Contact iTunes store support. They may agree to refund your money if you have a legitimate complaint about the app.

Mar 15, 2018 7:18 AM

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Question: I purchased an app and I deleted it and it wont give me my refund