Unable to attach a file to Mail

Question

Level 1

8 points

Unable to attach a file to Mail

I am unable to use the attach file button in my mail app. This just happened recently when trying to load a large file that I stopped execution of. Result is an endless loop.

I can drag and drop but preferred method is the button.

MacBook Pro, iOS 10.3.3

Posted on Mar 15, 2018 7:15 AM

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Answer 1

Eric Root

Level 10

684,027 points

Mar 15, 2018 10:51 AM in response to AZRoddy

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.

Safe Mode

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

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Answer 2

Mar 15, 2018 9:27 AM in response to AZRoddy

Does the application that would now open that large file detect that it is now damaged? How large is the file? How much storage do you have left on iCloud, since large file transfers use iCloud as a caching agent.

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Answer 3

AZRoddy Author

Level 1

8 points

Mar 15, 2018 10:45 AM in response to VikingOSX

I believe you are focused on the wrong point. I am unable to attach any size file to a mail document.

Storage and memory have plenty of capacity.

Several weeks ago I attached a large file but quit the entire mail application before sending. When I came back to use the mail attachment feature it landed in a loop. That is the result today of a small file. The feature is not working at all.

Thank you for your ***

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Answer 4

AZRoddy Author

Level 1

8 points

Mar 16, 2018 7:24 AM in response to Eric Root

I tried using the feature in another admin user account and the feature works so it appears to be limited to my account only.

Etrecheck Report

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

16 RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1333 ok

BANK 1/DIMM0

8 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080

Drives:

disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB

disk1 - Seagate Backup+ Hub WH 4.00 TB (Unknown)

External USB 480 Mbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - S***********************e (Journaled HFS+) 4.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (479.93 GB free)

Journaled HFS+

Mount point: /

disk1s2 - S***********************e 4.00 TB (3.33 TB free)

Journaled HFS+

Mount point: /Volumes/Seagate Backup Plus Drive

disk2s2 - Flash Player 24 MB

HFS+

Mount point: /Volumes/Flash Player

Network:

Interface en0: Ethernet

Interface en5: iPad

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 44.31 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 7 days

System Load: 1.52 (1 min ago) 1.26 (5 min ago) 1.24 (15 min ago)

Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck