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unrecognized purchase and person in control of family plan

Unrecognized person in control of family plan


I found the discussion above and unfortunately, I am having the same problem now. I have been on the phone with apple support for an hour now with no resolution. They also have no explanation as to why this happened or how it happened. They guided me on how to remove the family sharing but we keep getting an error that it is not managed by me. So far there were $25 x 5 charges on my account. I also noticed that there were 2 computers that I am not familiar with showing up on my list devices. Tech support isn't really helpful at all and Billing department said that the gift purchases made are non-refundable.


Any of you guys found a way to fix this? how did it happen? and how to prevent it from happening again? I already changed my password and setup 2FA.


Thanks!

Posted on Mar 15, 2018 7:31 AM

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unrecognized purchase and person in control of family plan

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