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Question: I have been gifted an old iPad Air. I cannot get the original log in details. Can I unlock it somehow?

The iPad in question is an iPad Air, about 4 year’s old. The owner bought it new but didn’t really learn how to use it. He forgot his Apple ID and log in details. Find my Iphone was enabled. He took it to an Apple store a couple of years ago but they correctly told him they could not open it. He has now bought a non Apple tablet, vowing never to buy Apple again. It has sat in his loft ever since. He is now moving and my wife has been helping him with his house clearance. The virtually unused iPad Air has been offered to my wife. I am a big apple fan, iPad Pro 10.5, IPhone X and Mac Pro. I would like to unlock the iPad Air for my wife to use. Is this possible? How do I do it? Many thanks.

iPad, iOS 7.0.4

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Mar 15, 2018 8:43 AM in response to Wynn Roberts In response to Wynn Roberts

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature, in part to deter re-selling of stolen devices.


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


If he is willing to do some work there are other ways to try to regain use of the device. One is if he is willing to try to recover his forgotten Apple ID information. The other is if he still has a receipt for the device and takes it to a store for a reset.

Mar 15, 2018 8:43 AM

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Question: I have been gifted an old iPad Air. I cannot get the original log in details. Can I unlock it somehow?