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Question: Wifi dropping related to Apple Id

I got a new iPhoneX, running the latest iOS. It will drop the wifi connectivity just after I sign in with my Apple id. If I go to the wifi settings the wifi button is off and won't go on when i press it. From time to time it will go on for a very brief period (a few seconds) and then it will go off again. This happens with the wifi network at my University. At home I have no problem. If at home I log out with my Apple id then it will work within the University wifi until I login again with my Apple id account. I also have an iPad Pro running the latest iOS but with that one I have no problem with wifi connectivity. By the way, I have the Apple id account for ages and I never had any such issues with previous iPhone models or versions of iOS.

iPhone X, iOS 11.2.6

Posted on

Mar 15, 2018 8:51 AM in response to Community User In response to Community User

georgeangelos wrote:


I got a new iPhoneX, running the latest iOS. It will drop the wifi connectivity just after I sign in with my Apple id. If I go to the wifi settings the wifi button is off and won't go on when i press it. From time to time it will go on for a very brief period (a few seconds) and then it will go off again. This happens with the wifi network at my University. At home I have no problem. If at home I log out with my Apple id then it will work within the University wifi until I login again with my Apple id account. I also have an iPad Pro running the latest iOS but with that one I have no problem with wifi connectivity. By the way, I have the Apple id account for ages and I never had any such issues with previous iPhone models or versions of iOS.



Sounds like an issue with your unversity wifi or firewall, see the tech support there.

Mar 15, 2018 8:51 AM

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Question: Wifi dropping related to Apple Id