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Question: iphone restore error 9

I have an imac running 10.11.6 and am trying to restore/wipe an iphone.

Getting error 9 but now I have a bricked iphone i.e. it only boots up to a connect to itunes symbol

I tried a different cable...error 9

I double checked and I am current on the itunes version.

same error again.

rebooted and tried again.

same error

iPhone 8

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See if anything in this link helps you: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Mar 16, 2018 11:59 AM in response to rbrylawski In response to rbrylawski

I ended up talking directly with Apple Support and was given the same document. I had already performed all of the steps >> checked itunes for latest update, rebooted imac, the latest download/update version for the iphone, verified that my cable is iphone 8 compatible, got another Apple cable - all failed.

Then Apple said that it is most likely a power issue and the phone that was working but just needed the parental controls cleared (password forgotten) ...that is now a brick, needs to be sent in.

...

Note to anyone in the future who forgot the parental lock passcode and need to reset their iphone to clear it, hook up to itunes and get a good backup(that you shouldn't restore). Then, use the reset to factory function that is in the phone instead of through itunes so that the bios of the phone isn't erased and then you aren't holding a brick.

Mar 16, 2018 11:59 AM

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Question: iphone restore error 9