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Question: I recently had my iPhone checked at the Genius Bar. I am unable to restart my email accounts.

I recently had my iPhone 6 assessed and am in the process of reloading apps. I have not been able access my mail. Please advise. Thank you, Susan Roberts

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Mar 15, 2018 11:37 AM in response to Kidsincotati In response to Kidsincotati

What do you mean by "I have not been able to access my mail"? Can you not open the mail app? Are you seeing an error when you attempt to access mail? Since you indicate that you are reloading apps, did you install your mail accounts on the phone again? Did you restore this phone from a backup? If you did, was this an iTunes or iCloud backup?


There are a number of variables that could be in play here, so please describe exactly what you have done, including what occurred at the Genius Bar.

Mar 15, 2018 11:37 AM

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Question: I recently had my iPhone checked at the Genius Bar. I am unable to restart my email accounts.