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Question: Game Center restoring game

According to EA support if you're playing a game and it's linked to Game Center if you uninstall the game and reinstall it your progress will be saved. I was having issues with the new Sims Mobile game and it was linked to my Game Center. I followed their instructions to fix the issue and nothing worked. Their last instructions were to make sure I'm linked to my Game Center, which I was, and uninstall and reinstall the game. When I uninstalled the game and reinstalled there was no option to restore my progress from Game Center. Is this even possible? I hope that it is because I spent so much time on this game and my actual real money and I'm devastated if I lost it all.

iPhone 8 Plus, iOS 11.2.6

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Question: Game Center restoring game