Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: I want help

i phone7-os 11.2.6

I recieved 2 emails ftom apple support with receipt! But i have never buy anything! I am from greece and the addres in the receipt is in singapure! What happened??

Posted on

Reply

Page content loaded

Mar 15, 2018 11:46 AM in response to iliafromparta In response to iliafromparta

They are probably fake:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.

Mar 15, 2018 11:46 AM

Reply Helpful

Mar 15, 2018 11:47 AM in response to iliafromparta In response to iliafromparta

More than likely they are phishing attempts. See this, Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


You can check your purchase history to see if they were actual purchases, See your purchase history in the App Store or iTunes Store - Apple Support


Also, you can log into your bank account that you have linked to your iTunes account and see if there was an actual deduction.

Mar 15, 2018 11:47 AM

Reply Helpful

Mar 15, 2018 12:21 PM in response to iliafromparta In response to iliafromparta

Maybe it is locked because the person who is sending you phishing mail is also trying to mess with your account:


If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - Or if you're seeing persistent disabled messages.


If you cannot resolve it yourself:

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

Mar 15, 2018 12:21 PM

Reply Helpful
User profile for user: iliafromparta

Question: I want help