Question: I have a recently changed my password on my btinternet account and and no longer able to access incoming mail on my imac. It all works fine on my iphone. Any thoughts?
I have a btinternet email account which BT recently blocked, suggesting that it may no longer be secure and that I change my password. I did as suggested and initially it all worked fine, but today it stopped receiving emails - although it could still send. I use the same account on my iPhone, and I can still send and receive on that.
When I checked the 'Mail" account information on my iMac the Incoming Mail Server name was greyed out. I spoke to a guy from BT who suggested that I delete the account and re-install it, but when I try and re-install I get an error message saying that"this account already exists.
Can anybody help?