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Level 1

5 points

audio interface connection problem

I just upgraded to a new IMac. The new IMac does not recognize my Roland Duo Capture EX interface.

I have tried all possible solutions suggested by the manufacturer‘s support. This included reinstalling the latest driver. I have verified backwards compatibility of USB 3 ports since the interface uses USB 2 and have tested the gear and cable on my old system to verify that they work correctly.

Any ideas?

Logic Pro X, macOS High Sierra (10.13.3), 2017 27” IMac 64 GB memory I7

Posted on Mar 15, 2018 1:03 PM

Best reply

Cuauhtemoc

Level 4

2,623 points

Posted on Mar 16, 2018 7:18 AM

High Sierra blocks newly installed 3rd party drivers by default.

Install the driver again, reboot and follow this procedure:

https://support.serato.com/hc/en-us/articles/115001883474-macOS-High-Sierra-10-1 3-driver-install-process

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audio interface connection problem

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