Airdrop Not Connecting

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Level 1

8 points

Airdrop Not Connecting

I am having trouble connecting with AirDrop, particularly between my iMac (macOS Sierra 10.12.6) and my iPhone 6 (iOS 11.2.6). I’ve had stages over the years where it wouldn’t work, then it would work, and then it would stop working again. This is particularly frustrating because AirDrop had become a big part of my workflow as a graphic designer and I really need it to function properly. I’ve tried searching for solutions and nothing has worked. Here are the details of what I’ve already tried:

Bluetooth turned on for both devices
WiFi turned on for both devices
AirDrop turned on for both devices and set to “Allow me to be discovered by: Everyone”
Firewall turned off on iMac
Logged in with the same iCloud account on both devices
Restarting both devices
Updating both devices

I’m really without a clue as to why AirDrop isn’t working and was wondering if anyone can help me. Thanks in advance!

Posted on Mar 15, 2018 12:11 PM

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Answer 1

Kappy

Level 10

361,741 points

Mar 15, 2018 12:27 PM in response to Mrokredarc

See Use AirDrop to send content from your Mac - Apple Support for possible help. Still no luck, then:

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

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Answer 2

Mrokredarc Author

Level 1

8 points

Mar 15, 2018 1:00 PM in response to Mrokredarc

So the most bizarre thing just happened. I turned on my iPad, and somehow it forced a block between my other two devices. Now all three work with AirDrop perfectly. I was chatting with Apple Support when it happened and even they could not explain it. If you are having the same problem as me and have another Apple device that you can try this with, I highly recommend it!

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Airdrop Not Connecting

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