Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Received this email it says from apple

iCloud Alert <noreplaymail-alert-disableid4@id9849329.com>

Dear Customer,

We have detected that your account have been Violated our policies,

To reinstate your account, open the file attachment (PDF) , for the best result save the file first by pressing download then open it via web browser. You should do this soon, because disabled7881 accounts are eventually deleted along with emails, contacts, photos and other data stored with Apple.

App Support

I want to know it's really from apple.com?!!!

Posted on


Page content loaded

Mar 15, 2018 1:00 PM in response to wael_guindy In response to wael_guindy


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759

Forward attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com

- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.

Mar 15, 2018 1:00 PM

Reply Helpful

Mar 16, 2018 3:20 AM in response to wael_guindy In response to wael_guindy

That's another phishing email - genuine iTunes emails won't address you as 'Hello Costumer' (iTunes knows your name from your account ; and even if they didn't they wouldn't call you a 'costumer'), and they are written in proper grammatical English etc.

Mar 16, 2018 3:20 AM

Reply Helpful
User profile for user: wael_guindy

Question: Received this email it says from apple