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Question: Voicemail Playback Is So Slow

Hi, I've gotten quite frustrated with Visual Voicemail on my iPhone X. Every time I receive a new voicemail, it takes my phone 2-3 minutes to transcribe it and then even after that is completed, it has so many bugs on just playing the dang voicemail. It'll keep closing the transcription or go to a different voicemail or skip intermittently when the voicemail is actually playing. I'm pretty sure I had this same issue on my iPhone 7 Plus before I upgraded but why is the voicemail system so bad on iPhones? I don't remember them being this terrible and buggy. With a system so powerful and capable as the iPhone X, I don't expect my visual voicemail to have so many issues.

If I could turn off transcriptions entirely just to speed up the process I totally would. I rather hear the actual voicemail besides hoping it was transcribed correctly.

iPhone X, iOS 11.2.6

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Mar 16, 2018 10:30 AM in response to Sonydog123 In response to Sonydog123

Hello Sonydog123,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with the Visual Voicemail feature of the Phone app on your iPhone X. If you haven't already, please force close the Phone app and restart your iPhone as iOS clears cached data and does other system optimizations when you turn your device off and on.

Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

If you're still having this issue, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Mar 16, 2018 10:30 AM

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Question: Voicemail Playback Is So Slow