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Question: someone used my apple id to purches something and it wasnt me, what can i do?

someone used my apple id to purches something and it wasnt me, what can i do?

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Mar 15, 2018 1:20 PM in response to Rachel002601 In response to Rachel002601

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the iTunes Store on a Mac or PC - http://support.apple.com/HT204088 - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If that does not work:


Other ways to contact iTunes Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 15, 2018 1:20 PM

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Mar 15, 2018 1:21 PM in response to Rachel002601 In response to Rachel002601

Where are you seeing this purchase i.e. on your iTunes account's purchase history : See your purchase history in the iTunes Store - Apple Support

Credit card statement ?

Or email / phishing email ?


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support


If it shows on your account's purchase history, and if nobody else has access to your account and did it, contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.


If it's a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.

Mar 15, 2018 1:21 PM

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Question: someone used my apple id to purches something and it wasnt me, what can i do?