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Question: iPhone 6 plus

I just purchased a refurbished iPhone 6 plus from a reputable company.

I love it.

But....I can't find how to increase the incoming voice volume. I can't hear my caller unless I put it on speaker. Then I can hear them ok, but even with volume (on side buttons) turned up all the way, incoming voices do not hardly sound.

iPhone 6 Plus, iOS 11.2.6

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Question: iPhone 6 plus