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Level 1

8 points

Can't restore because itunes error "value is missing"

My old cracked (but still functioning) 6s. Thought I'd just use as camera. Currently says iphone is disabled on phone but when I try to connect/restore from itunes it says "value missing"

iPhone 6s

Posted on Mar 15, 2018 2:16 PM

Best reply

sberman

Level 10

263,667 points

Posted on Mar 15, 2018 2:24 PM

You need iTunes 12.7 or later to communicate to iOS 11 or later. It sounds like your iTunes version is obsolete.

iTunes 12.7 requires Windows 7 or later or OS X 10.10.5 or later.

If you have the required operating system version, get iTunes from:

http://www.apple.com/itunes/download

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Can't restore because itunes error "value is missing"

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