Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

11 points

Documents

On my iCloud account, it is showing that my iCloud Drive is taking up 1.7 gb of storage, but I have nothing in my drive. My iCloud storage has been full for months because of this, and I can’t backup my iPhone. How can I fix this?

Posted on Mar 15, 2018 3:44 PM

Best reply

zinacef

Level 10

88,407 points

Posted on Mar 25, 2018 1:04 PM

Try signing out of the device and sign back in. See if that resolves it. If it doesn't, consider reaching out to Apple Support as they'll have to intervene on their end.

View in context

Similar questions

iCloud Drive is occupying 50GB in a 5GB account Hello, I have an issue related to my iPhone X storage. Even though my iCloud account's storage is only 5GB, and my iCloud Drive hasn't any documents, today I found out that it is occupying 53GB of my iPhone storage. I can't understand how is that possible. Can someone help me?
1081 3
"Your iCloud storage is full" and I do not have any file on icloud Hi, for last couple of months I have issue that "my icloud storage is full", I'm on free plan and when I check I see that i have 5.6gb(documents, everything else is like 100mb) used out of 5gb. I use icloud on my mac and ipad- I removed all files on both devices, I do not have backup set, when I go to https://www.icloud.com/ and check my icloud drive it's empty but I still have message that it's full... So, any idea what can be the issue?
452 5
It says i do not have enough storage but i do. how do i get it to work? How do I backup my icloud whenever it says I do not have enough storage, but I do have enough?
153 1

1 reply

There are no replies.

Documents

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up