Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Can you help me with my problem in the App Store, it won’t allow me to download a app

I need help with something that had happened. The fortnite app had been released and I was invited to play it. I went to the link and it took me to the App Store and that is where I downloaded it. The problem is that it was downloading halfway then it stopped and then it disappeared. It said that it wasn’t able to download, I went to do it again and again but now it just won’t move an inch. Can you please help me

Posted on

Reply

Page content loaded

Mar 15, 2018 5:16 PM in response to ayan87 In response to ayan87

Device or computer?


Device:


Do you have access to another network where you can try?


Try a restart.



Try a forced restart.


Reset Device


Reset – iPhone 7



Hard reset

Computer:

Quit the App store, reopen and try again.

Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra

If necessary, contact iTunes Support. Scroll to the bottom of the page in the 2nd link.


iTunes Support



iTunes Support – world wide

Mar 15, 2018 5:16 PM

Reply Helpful
User profile for user: ayan87

Question: Can you help me with my problem in the App Store, it won’t allow me to download a app