Why cant i get the face time call and video to light up ?
I have FaceTime and iMessage set up. But I can't get the call button or video button to light up to be able to use
iPad Air Wi-Fi, iOS 11.2.6
User profile for user:
sterling r
User level:
Community Specialist
Hi Jhults,
Welcome to Apple Support Communities!
I certainly understand the need to have the FaceTime app working properly. This article can help get you started on the right path to getting FaceTime functioning as it should:
Welcome to Apple Support Communities!
I certainly understand the need to have the FaceTime app working properly. This article can help get you started on the right path to getting FaceTime functioning as it should:
If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
This section may be especially useful:Take care.If you can't make or receive FaceTime calls
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
- Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
Learn more if you're using router, firewall, or security software that restricts Internet access.- If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Cellular Data, and turn on FaceTime.
- Go to Settings > FaceTime and make sure that FaceTime is on.
- If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
- If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
- Make sure that you have the correct phone number or email address listed.
- Go to Settings > General > Date & Time and turn on Set Automatically.
- Restart your device.
- Update your device to the latest version of iOS.