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User profile for user: Meleana_N
Meleana_N Author
User level: Level 1
9 points

Apps Not Redownloadable, why??

I recently upgraded from iPhone 7+ to 8+, several apps that worked fine now appear with the cloud symbol. When I access my purchase history to try to re-download I receive the following message “Redownload not available with this Apple ID. This Redownload is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.”

None of the above, I purchased these apps and they worked fine until the upgrade. Any ideas?? Thanks!!

Posted on Mar 15, 2018 8:32 PM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Mar 16, 2018 1:27 PM

Hey Meleana_N,

Good afternoon! It's important to be able to access your apps, so I'll be happy to see if we can figure this out for you.

The first step we'd like to try is to have you sign out then back into your App Store, if you haven't already. Here's the article: Sign in with your Apple ID

Specifically, take a look at the steps for signing out then back in with your Apple ID.

On your iPhone, iPad, or iPod touch:

If you're using iOS 10.3 or later, go to Settings and tap Sign in to your [device]. Enter the Apple ID that you want to use with iCloud. Go back to Settings, scroll down, and tap iTunes & App Stores. Tap Apple ID: [your name] > Sign Out. Then sign in with the Apple ID that you want to use with iTunes.



If that doesn't work, let us know if you restored your iPhone 8 Plus from a backup and if you've ever used another Apple ID on your iPhone 7 Plus.

Take care.
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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Mar 16, 2018 1:27 PM in response to Meleana_N

Hey Meleana_N,

Good afternoon! It's important to be able to access your apps, so I'll be happy to see if we can figure this out for you.

The first step we'd like to try is to have you sign out then back into your App Store, if you haven't already. Here's the article: Sign in with your Apple ID

Specifically, take a look at the steps for signing out then back in with your Apple ID.

On your iPhone, iPad, or iPod touch:

If you're using iOS 10.3 or later, go to Settings and tap Sign in to your [device]. Enter the Apple ID that you want to use with iCloud. Go back to Settings, scroll down, and tap iTunes & App Stores. Tap Apple ID: [your name] > Sign Out. Then sign in with the Apple ID that you want to use with iTunes.



If that doesn't work, let us know if you restored your iPhone 8 Plus from a backup and if you've ever used another Apple ID on your iPhone 7 Plus.

Take care.
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Apps Not Redownloadable, why??

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