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About payment card authorization holds from the App Store or iTunes Store

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Question: The iTunes charge me extra fee I have no idea what it is! Please help me to find out who is using my account??!! Thanks

Hi,

I got an extra charge from my iTunes on my bank accoun! i didn't purchase anything! Please help me to find out what is this extra charge for????

thanks

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Mar 16, 2018 11:21 AM in response to emiliafromencino In response to emiliafromencino

Hi,


You can use reportaproblem.apple.com to view your purchases, receipts, and contact Apple Support with any problems with your past purchases. When you open the page, enter the Apple ID and password that you used to buy the item, then choose Sign In.

Subscriptions aren't managed through reportaproblem.apple.com. Learn how to manage your in-app subscriptions.

Mar 16, 2018 11:21 AM

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Mar 16, 2018 11:24 AM in response to emiliafromencino In response to emiliafromencino

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Forward attempts to: reportphishing@apple.com


If you think the charge is real:


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize..."


If you use Family Sharing and you are the oganizer, make sure this is not something purchased by another family member.


Deleting an app does not cancel a subscription if there is one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Subscriptions made by family members under Family Sharing (if applicable) will not show in your list or purchase history, you need to ask your family about them.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do recognize it and have canceled the subscription and wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If that does not work:


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html


If you just added a card it may be

iTunes Store & Mac App Store: About payment card authorization holds - https://support.apple.com/HT201292 ~$1 to verify card, later removed. Also for Apple Music trial - https://discussions.apple.com/message/29203952#29203952

Mar 16, 2018 11:24 AM

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Question: The iTunes charge me extra fee I have no idea what it is! Please help me to find out who is using my account??!! Thanks