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Question: I accidentally purchased subscription I did not want how do I get a refund

I accidentally purchased subscription I did not want how do I get a refund

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Hello Kimmy,


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

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Mar 16, 2018 1:43 AM in response to kimmyfromraleigh In response to kimmyfromraleigh

Hello Kimmy,


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

Mar 16, 2018 1:43 AM

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Mar 16, 2018 2:57 AM in response to kimmyfromraleigh In response to kimmyfromraleigh

It doesn't matter on which site it was done. And yes, if you follow the instructions I gave, you can start the process now. Once agreed, Apple usually start the repayment immediately but depending on the means of payment, the repayment can be delayed a few days. That is because card issuers and banks do not operate so quickly.

Mar 16, 2018 2:57 AM

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Mar 16, 2018 3:15 AM in response to seventy one In response to seventy one

I did and said no refunds. Well they charged me for a whole year and thought that it was the monthly plan. If I go in and change it to monthly plan now will they refund the yearly amount I already paid or not and charge me monthly too. I scared to do anything now. Lol

Mar 16, 2018 3:15 AM

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Mar 16, 2018 3:23 AM in response to kimmyfromraleigh In response to kimmyfromraleigh

I think you should use the 'report a problem' link I gave you in my first post. From here, we cannot organise anything for you.


We are volunteers and have no access to people's accounts. We can only advise the route to take to solve your problem.

Mar 16, 2018 3:23 AM

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Question: I accidentally purchased subscription I did not want how do I get a refund