Update gps

Question

Level 1

8 points

Update gps

Hi I have trouble with my GPS after the new update I’m in some place and my gps is few streets far or just don’t move . what can I do ? That’s never happened before. It’s apple . I try with one android phone and is not Tmobil That happens only with my iPhone . I want the iPhone X but I don’t get it unless the GPS problem gets fixed. I need my GPS working

Posted on Mar 16, 2018 12:25 AM

Reply

Answer 1

Teddy_B

Community Specialist

Mar 16, 2018 2:45 PM in response to dulce17

Greetings dulce17,

It appears the GPS with your iPhone is giving you unexpected results. Having accurate location services is important. I'd be happy to help provide guidance with this behavior.

Please take a look at the following guide:

Get help with Maps

Specifically, these steps may help:

Go to Settings > Privacy > Location Services and make sure that Location Services and Maps is set to While Using.

Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.

Restart your device.

Make sure that cellular data or Wi-Fi is on and that you have an active connection.

Try a different location or switch to a different Wi-Fi network.

You may also find helpful information related to location services in the following article:

About privacy and Location Services in iOS 8 and later

Regards.

Reply

Answer 2

Chris_D13

Community Specialist

Mar 21, 2018 10:50 AM in response to dulce17

Good afternoon dulce17,

Thanks for following up here, and letting us know the steps did not resolve your issue.

If you choose to restore the device and set it up as new, I suggest you create a backup with iTunes or iCloud first to save your data. See how to create a backup here:

How to back up your iPhone, iPad, and iPod touch

If the behavior persists after setting up the iPhone as a new iPhone, then I recommend to contact Apple for further assistance. You can see how to contact Apple for further help from the following article:

Contact Support

Cheers!

Reply

Answer 3

dulce17 Author

Level 1

8 points

Mar 21, 2018 10:09 AM in response to Teddy_B

Thank you doy try to help

I try it and That’s don’t work

Maybe I will restore as new I don’t know if works but I can try

Dulce vasquez-del-mercado

El mar. 16, 2018, a la(s) 2:45 p. m., Apple Support Communities Updates <discussions-updates@apple.com> escribió:

You received a reply

jameson.h has replied to your question. You can view the full discussion in Communities.

Update gps

Greetings dulce17,

It appears the GPS with your iPhone is giving you unexpected results. Having accurate location services is important. I'd be happy to help provide guidance with this behavior.

Please take a look at the following guide:

Get help with Maps

Specifically, these steps may help:

Go to Settings > Privacy > Location Services and make sure that Location Services and Maps is set to While Using.

Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.

Restart your device.

Make sure that cellular data or Wi-Fi is on and that you have an active connection.

Try a different location or switch to a different Wi-Fi network.

You may also find helpful information related to location services in the following article:

About privacy and Location Services in iOS 8 and later

Regards.

Correct Answer Helpful Answer

Use the buttons above to tell jameson.h and the rest of the community if this reply solved your question or helped you get closer to finding a solution.

To reply to jameson.h, go to the discussion in Communities.

You are receiving this email from Communities. You can change your email preferences in your Communities Profile. Please expect a slight delay in visibility of points awarded.

TM and copyright © 2018 Apple Inc. One Apple Park Way, Cupertino, CA 95014.

All Rights Reserved | Privacy Policy | Terms of Use | Apple Support

Reply

Update gps

Similar questions