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Question: I have no idea what to do!

Someone please help me! I was downloading the latest software update to my MacBook which is about 6 years old. It was almost done and frozen on the last screen before completion and I turned it off thinking it was going to blow something, because who knows. Anyways when I turned it back on I’m went to the regular home screen and when I try to log in, this weird thing pops up and keeps doing it over and over again, and it’s making weird noises. I don’t know what to do?! If anyone knows what I can do to fix this dumb it down for me, cause I don’t know hardly anything about computers obviously or I wouldn’t be in this mess. Please someone help me! Black numbers and info pop up on the side when I try to log in, but it won’t let me upload that pic

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No your files should be fine but you should ALWAYS have a backup of your complete system. At the very least you should be using Time Machine to backup!!

Unless the HD has crashed your data should be okay.

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Mar 16, 2018 6:34 AM in response to selinafromtucson In response to selinafromtucson

This means the computer has had a Kereal Panic which can be difficult to diagnose as they can be caused by either hardware or software failures. Best thing to do in your case is to take the computer to your local Apple Authorized Service Provider to be professionally diagnosed and repaired.

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Mar 16, 2018 12:56 PM in response to selinafromtucson In response to selinafromtucson

Yep, it’s definitely a kernel panic. Have you tried booting your Mac in safe mode? (Hold down Shift while you restart or turn on your Mac, it will take longer than normal to boot up.) If your Mac works perfectly fine in Safe Mode, then an application or malware is likely causing the issue. While you’re in Safe Mode, download and run Malwarebytes on your Mac to see if any malware is causing the kernel panics. Once Malwarebytes is done scanning your Mac, restart it normally. Are kernel panics still happening?


If kernel panics still occur in Safe Mode, you may want to bring your Mac to the nearest Apple Store or Apple Authorized Service Provider.

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Question marked as Helpful

Mar 16, 2018 6:34 AM in response to selinafromtucson In response to selinafromtucson

This means the computer has had a Kereal Panic which can be difficult to diagnose as they can be caused by either hardware or software failures. Best thing to do in your case is to take the computer to your local Apple Authorized Service Provider to be professionally diagnosed and repaired.

Mar 16, 2018 6:34 AM

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Question marked as Helpful

Mar 16, 2018 12:56 PM in response to selinafromtucson In response to selinafromtucson

Yep, it’s definitely a kernel panic. Have you tried booting your Mac in safe mode? (Hold down Shift while you restart or turn on your Mac, it will take longer than normal to boot up.) If your Mac works perfectly fine in Safe Mode, then an application or malware is likely causing the issue. While you’re in Safe Mode, download and run Malwarebytes on your Mac to see if any malware is causing the kernel panics. Once Malwarebytes is done scanning your Mac, restart it normally. Are kernel panics still happening?


If kernel panics still occur in Safe Mode, you may want to bring your Mac to the nearest Apple Store or Apple Authorized Service Provider.

Mar 16, 2018 12:56 PM

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Mar 16, 2018 2:07 PM in response to selinafromtucson In response to selinafromtucson

No your files should be fine but you should ALWAYS have a backup of your complete system. At the very least you should be using Time Machine to backup!!

Unless the HD has crashed your data should be okay.

Mar 16, 2018 2:07 PM

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Mar 16, 2018 2:13 PM in response to rkaufmann87 In response to rkaufmann87

I tried rebooting it with shift and it still isn’t working. It keeps doing the same thing over and over again in a cycle. My last option is just showing up tonight to the Apple store because I don’t know what else to do at this point.

Mar 16, 2018 2:13 PM

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Question: I have no idea what to do!