Hello, so today my uncle came up to me and said when he opens a site on safari lets say youtube or apple.com this other site pops up with it and the link is http://loadingdata.site/jo/ua?id=58297432-84EB-5AFC-9715-5A1118E4775E&b=s
I don't know if this is a virus because I did a Mcafee scan and it did not fix the problem. Does anyone know the solution to fix this and for it not to show up when my uncle opens a link.
Thanks for your time and patience 🙂
You will have to do this after starting up in Safe Mode to prevent adware
from interfering with the removal of adware .
1. Shut down the computer.
Press the power button. Immediately after you hear the startup sound,
press and hold the Shift key.
The Shift key should be pressed as soon as possible after startup,
but not before the startup sound.
Release the Shift key when you see the Apple logo on the screen.
Startup will take longer than usual.
Screen flickering is normal in Safe Mode.
Login to your account. Launch Safari.
Enter this address https://www.malwarebytes.org/antimalware/mac/
in the Safari address bar.
Download, Install , open, and run it by clicking “Scan” button to remove adware, if present.
Once done, quit MalwareBytes.
2. Disable all extensions and test.
Turnoff or uninstall extensions.
Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Choose a search engine.
Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.
https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Restart your Mac.
6. Launch Safari holding the Shift key down.
You will have to do this after starting up in Safe Mode to prevent adware
from interfering with the removal of adware .
1. Shut down the computer.
Press the power button. Immediately after you hear the startup sound,
press and hold the Shift key.
The Shift key should be pressed as soon as possible after startup,
but not before the startup sound.
Release the Shift key when you see the Apple logo on the screen.
Startup will take longer than usual.
Screen flickering is normal in Safe Mode.
Login to your account. Launch Safari.
Enter this address https://www.malwarebytes.org/antimalware/mac/
in the Safari address bar.
Download, Install , open, and run it by clicking “Scan” button to remove adware, if present.
Once done, quit MalwareBytes.
2. Disable all extensions and test.
Turnoff or uninstall extensions.
Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Choose a search engine.
Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.
https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
4. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Restart your Mac.
6. Launch Safari holding the Shift key down.
If the above doesn't work, force quit Safari from the menu and reopen with the shift key held down. If that doesn’t work, disconnect from the Internet, delete the web site from History,open Safari, and then reconnect to the Internet. See link for other suggestions.
Safari -Tech support scam pop-ups
I would uninstall MacAfee. It tends to interfere with the computer's operation while providing minimal to no benefit. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
McAfee Uninstall Resources is near bottom of the page
Safari, Loading site data when loading site
