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If you forgot the answers to your Apple ID security questions

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Question: My apple id is locked up

Hello my name is Mohammad ****** My apple id is locked up and I can not buy it now. What should I do? Please tell me if this is the problem I forgot security questions. What should I do? Please help me thanks




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Mar 16, 2018 10:55 AM in response to mohamadjavad_rh21 In response to mohamadjavad_rh21

If your Apple ID is locked or disabled - https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity."


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071 - Or if you're seeing persistent disabled messages.


If you cannot resolve it yourself:

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

Mar 16, 2018 10:55 AM

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Mar 16, 2018 1:30 PM in response to mohamadjavad_rh21 In response to mohamadjavad_rh21

Other ways to contact Apple Support.


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.

Mar 16, 2018 1:30 PM

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Question: My apple id is locked up