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Question: my iphone 5s touch screen doesnt lock if i’m in calling

my iphone 5s touch screen doesnt lock if i’m in calling

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It could be a proximity sensor issue.

If you have a cover case and/or a screen protector, check if they interfere with the proximity sensor, that is above the earpiece.

Shouldn't be this case, have your device inspected at your most convenient Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector

Regards

Giulio

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Question marked as Apple Recommended

Mar 16, 2018 3:50 AM in response to mahyar62 In response to mahyar62

It could be a proximity sensor issue.

If you have a cover case and/or a screen protector, check if they interfere with the proximity sensor, that is above the earpiece.

Shouldn't be this case, have your device inspected at your most convenient Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector

Regards

Giulio

Mar 16, 2018 3:50 AM

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Question: my iphone 5s touch screen doesnt lock if i’m in calling