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lentrea Author

Level 1

4 points

how can i delete a preowners card information on my phone?

i tried to go on the apple website and change the billing information there and it wouldn’t save, also looked online how to do it, i followed through with the steps but when it’s time to save the payment plan it says the information has to match but the preowners card is still logged in and i can’t purchase anything from the app store with out verifying the billing information, which is the previous owners information that’s still logged in.

Posted on Mar 16, 2018 10:17 AM

Best reply

MrBill3

Level 10

103,534 points

Posted on Mar 16, 2018 10:42 AM

lentrea,

Hmm, something seems incorrect. Are you logged into the phone with your Apple ID? Go to Settings > your-name > "Name, Phone Numbers, Email." Does your information show? If that is correct, see this:

Change or remove your Apple ID payment information

If you are still having issues, and the previous owner is available, work with them to do this:

What to do before you sell or give away your iPhone, iPad, or iPod touch

Good luck.

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how can i delete a preowners card information on my phone?

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