Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Hi , I have some extra charges from you guys

Can you help me understand why you guys charge me two times for the past 3 months

Posted on

Reply

Page content loaded

Mar 16, 2018 2:06 PM in response to alfredo261 In response to alfredo261

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Subscriptions made by family members under Family Sharing (if applicable) will not show in your list or purchase history, you need to ask your family about them.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do recognize it and have canceled the subscription and wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a request is unsuccessful you can also try


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 16, 2018 2:06 PM

Reply Helpful
User profile for user: alfredo261

Question: Hi , I have some extra charges from you guys