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Question: Daughter's info downloaded from icloud instead of mine.

My daughter's stuff was restored onto my new phone, as we share an apple ID, and I can't locate my stuff on icloud. It backed up yesterday, is it gone? HELP!

iPhone 7

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To fix the immediate problem, you need to erase your device again, and then when you sign into iCloud to restore from the iCloud backup, be sure that you select YOUR iPhone's backup. You accidentally selected hers when you did the initial restore.


Once you get your phone back in order, the first thing you need to do is to set up a separate Apple ID for yourself for at least the iCloud/Messages/FaceTime sign-in portion of your sign-ins for your Apple ID.


You can both continue to share the same iTunes account ID if you have shared purchases, but it might be best to use Family Sharing to do that instead, let your daughter keep the original Apple/iCloud/iTunes ID, and use your new one to sign into both iCloud and iTunes.


Post back with any questions once you get the phone restored to your own backup.


Best of luck,


GB

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Mar 16, 2018 9:10 PM in response to katherinefromnewtown In response to katherinefromnewtown

To fix the immediate problem, you need to erase your device again, and then when you sign into iCloud to restore from the iCloud backup, be sure that you select YOUR iPhone's backup. You accidentally selected hers when you did the initial restore.


Once you get your phone back in order, the first thing you need to do is to set up a separate Apple ID for yourself for at least the iCloud/Messages/FaceTime sign-in portion of your sign-ins for your Apple ID.


You can both continue to share the same iTunes account ID if you have shared purchases, but it might be best to use Family Sharing to do that instead, let your daughter keep the original Apple/iCloud/iTunes ID, and use your new one to sign into both iCloud and iTunes.


Post back with any questions once you get the phone restored to your own backup.


Best of luck,


GB

Mar 16, 2018 9:10 PM

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Question: Daughter's info downloaded from icloud instead of mine.