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Question: My Iphone8 will not play Bluetooth audio from my 2012 Lexus ES350, my old iPhone 6 played it just fine with same OS?

My Iphone8 will not play Bluetooth audio from my 2012 Lexus ES350, my old iPhone 6 played it just fine with same OS?

iPhone 8, iOS 11.2.6, Bluetooth Audio

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Mar 21, 2018 4:00 AM in response to SMISLI In response to SMISLI

The iPhone 8 uses Bluetooth 5.0 and Lexus may need to update their system to be compatible with the iPhone 8 and X. If Lexus contacts Apple they will help them with their firmware but it is ultimately up to Lexus to make the update available to their customers.

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Mar 17, 2018 10:36 AM in response to SMISLI In response to SMISLI

Hello SMISLI,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use Bluetooth to play audio from your iPhone to your Lexus car stereo. To help with this issue, please follow each of these steps, including contacting Lexus for updates to your stereo.

If you're using Bluetooth

  1. Check your car stereo's user manual for how to pair with a Bluetooth device.
  2. Go to Settings > Bluetooth, and turn off Bluetooth. Wait for 5 seconds, then turn Bluetooth back on.
  3. Restart your iOS device.
  4. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
  5. Update your iOS device.
  6. Install any firmware updates for your car stereo.
  7. If you still can't connect, contact Apple Support.

Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support


Cheers!

Mar 17, 2018 10:36 AM

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Mar 18, 2018 4:19 PM in response to becky_s22 In response to becky_s22

Hi Becky,


Thanks for the try, but my new iphone8 is incompatible with my 2012 Lexus ES 350. It works fine with my IPhone 6?? Same iOS? Can’t afford another new Lexus and I don’t see any available Lexus updates for my cars entertainment system? Perhaps Apple and Lexus need to talk? Not sure I can upgrade iPhones any more?


Thanks,

Steve

Mar 18, 2018 4:19 PM

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Mar 20, 2018 7:13 AM in response to SMISLI In response to SMISLI

Thanks for replying, SMISLI, and that additional info, it really helps! If you have completed the steps suggested above, including contacting your local Lexus dealer about possible updates for your stereo, then your next step is to contact Apple for further help with your situation.


Contact Apple Support


Have a great day and thanks for using the Apple Support Communities!

Mar 20, 2018 7:13 AM

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Question marked as Helpful

Mar 21, 2018 4:00 AM in response to SMISLI In response to SMISLI

The iPhone 8 uses Bluetooth 5.0 and Lexus may need to update their system to be compatible with the iPhone 8 and X. If Lexus contacts Apple they will help them with their firmware but it is ultimately up to Lexus to make the update available to their customers.

Mar 21, 2018 4:00 AM

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Question: My Iphone8 will not play Bluetooth audio from my 2012 Lexus ES350, my old iPhone 6 played it just fine with same OS?