New MacBook Pro gets gray screen after initial setup from a backup hard drive.

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prairie2001 Author

Level 1

9 points

New MacBook Pro gets gray screen after initial setup from a backup hard drive.

Brand new (2018, 256 RAM, 1 TB ssd) computer. Rather than use Migration Assistant to back up from another computer, I used a Time Machine backup from an external hard drive. When it finished the backup, the computer's screen remains light gray with a cursor.... nothing else!

Anyone have a suggestion as what to do next?

Mark

Posted on Mar 16, 2018 3:41 PM

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Answer 1

Kappy

Level 10

361,741 points

Mar 16, 2018 8:01 PM in response to prairie2001

Internet/Network Recovery of El Capitan or Later on a Clean Disk

Restart the computer. Immediately after the chime hold down the (Command-Option-Shift-R) keys until a globe appears.
The Utility Menu will appear in from 5-20 minutes. Be patient.
Select Disk Utility and click on the Continue button.
When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
Click on the Erase tab in Disk Utility's main window. A panel will drop down.
Set the partition scheme to GUID.
Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
Click on the Apply button, then click on the Done button when it activates.
Quit Disk Utility and return to the Utility Menu.
Select Reinstall OS X and click on the Continue button.

Note:

1. To install the version of OS X that was currently installed use Command-Option-R.

2. To install the original factory version when the computer was new use Command-Option-Shift-R.

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New MacBook Pro gets gray screen after initial setup from a backup hard drive.

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